In order to have a further understand of our customer’s need, and improve service quality, enhance corporate image and efficiency, consolidate and expand the international market, the industrial operation general manager and vice minister of international business department visited some key customers in Europe for 5 days. This visit is divided into two parts: from May 7th to 9th in Italy, and from May 10th to 11th in Germany.
The main contents of this visit include: First is to understand the sales and after-sales situation of customers after purchasing our products, and to consult customers’ opinions and suggestions. We have initial partners in this visit, and their opinions and suggestions are very important for our future continuous cooperation. Understanding the requirements of our new customers for the products timely so that we can make corresponding adjustments, so as to improve the quality of service. Our customers can increase the sense of trust and identity of our company through this face-to-face communication, so as to harmonize the feelings of both parties and consolidate the cooperative relationship.
Second, we can make a professional design of magnetic circuit according to customer’s requirements, targeted to help customers choose our products better. In the magnetic materials industry, Xinfeng magnet not only achieve high quality assurance of our products, but also help customers to design a better magnetic circuit and use less cost for customers, to achieve the desire effect. This is the secret of our true perseverance in the magnetic material industry. We hold seminars with our customers to help them make better decisions in the early design process and solve their problems with our professional skills.
Third, collect the problems, opinions and suggestions reflected by customers, summarize the data for analysis and processing, find and summarize the key and difficult problems. The company always takes the customer as the center, carries out various work around the customer demand. Enhance the service from the consummation products, the optimization marketing, the guarantee after-sale service and so on, to establish the further Xinfeng magnetic material brand enterprise image.
Visiting customers is very important for sales. The general manager’s visit to European customers is an epitome and highlight of our company’s numerous efforts to meet customer’s needs, improve service quality and enhance the brand image of Xinfeng. Although the macro-economic situation is in the new normal, which brings great pressure to the development of enterprises. We believe that it will definitely help expand the international market, as long as we make good products and conscientiously do the basic work such as market dynamics, information understanding and customer demand.
Post time: Sep-23-2019